Wevalgo Know - How


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Employee Engagement Excellence

People Excellence model
This page provides more information about the final pillar of our 100-criteria Operational Excellence model: Employee Engagement; with 17 criteria. Each item on this list is covered in more detail, but the goal of this document was never to provide you with a 100% overview of each one. Instead, we hope to provide a much-needed context - giving you enough details so that you can then use those criteria to evaluate your own organisation's Operational Excellence level in the future.

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Organisation Design Excellence

Organisation Excellence model
This page provides you with more information on all the 12 Organisation Design Excellence pillar criteria of our 100-criteria Operational Excellence model. Please note that the goal here was never to cover each item on this list in comprehensive detail. Instead, we simply want to give you more information about what each one means and what it represents. That way, you can use them to better evaluate your own company's Operational Excellence level in the future.

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Improvement and Innovation Excellence

Improvement Excellence model
This page goes into greater detail of our practical 100 criteria Operational Excellence model, on the Improvement Excellence pillar, with 17 criteria numbered from 55 to 71. This page is not designed to explain at great length all the criteria described here. Instead, we simply want to give you enough details to understand them, allowing you to use them to evaluate your own organisation's Operational Excellence level moving forward.

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Process Management Excellence

Process Excellence model

This page provides more information on all the Process Management Excellence pillar criteria that make up our larger practical 100-criteria Operational Excellence model. The goal is not to go into an extreme amount of detail about all the criteria described here, but to give a more comprehensive overview, we hope to give each manager the details necessary to use those criteria to better evaluate his own organisation's Operational Excellence level in the future.

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Performance management Excellence

Operational peformance steering model

This page goes into greater detail of our practical 100 criteria Operational Excellence model, on the Performance Management pillar criteria, numbered from 19 to 54 after the criteria belonging to the Process management Excellence pillar (9 to 18). The goal is not to explain the entirety of all the criteria described here but to provide enough details so that one can use these criteria to evaluate his own Operational Excellence level using them.

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Strategy Implementation Excellence

This page details the Strategy Pillar criteria of our Operational Excellence model. The goal is not to explain in great length all of the criteria described here, but to give you enough details to enable you to better evaluate your own organisation Operational Excellence level.

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Practical 100 criteria Operational Excellence model

Operational Excellence is described on countless websites, but it often remains at the level of general principles. Wevalgo has defined a model that details concrete practices to achieve Operational Excellence.

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The 6 Steps a consultant MUST DO to propose the Right Operational Excellence assessment

Decision process of the consultant

In the modern business world, the importance of performing the right operational excellence assessment at exactly the right time in an organisation's life cannot be overstated enough. Oftentimes, these assessments come out of a need to obtain an in-depth, unbiased overview of a business' current capabilities. This usually comes about after managers identify certain operational issues that need to be addressed. Only by gaining the clearest possible picture of where you stand will you have a chance to identify what isn't working and, hopefully, what steps need to be taken to adequately correct those issues.

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DILO (Day In the Life Of) templates

DILO templates

This page gives a few DILO Excel templates and PowerPoint templates. Each template is made to be used according to the DILO methodology and tools page and the DILO How -To practical guide page.

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DILO (Day In the Life Of) How-To practical guide

Dilo How-To practical guide

This page is a practical guide to perform a DILO. It is a follow up of the DILO methodology and tools page describing what is a DILO, its objectives and the general methodology. The templates are in the DILO templates page.

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5 must DO to decide and prepare for an Operational Excellence assessment - Manager's perspective

5 must DO to decide and prepare for an Operational Excellence assessment - Manager's perspective

Context: as a manager, you want to improve your organisation and you wonder whether you should start by an assessment of the current state

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Why should we talk about KPO and not KPI and make the K useful?

Why should we talk about KPO and not KPI and make the K useful?

Defining the right KPIs is one of the most important Operational Excellence concerns


KPI is one of the most searched word in the Business world with 163 000 searches / month according to Google Ads. There are thousands of sites giving you all the answers needed. However, some answers are difficult to find, others are inconsistent, and some topics are somewhat blurry or not really addressed.
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A meeting is the tip of the iceberg of the performance management system

Effective meeting drivers


Every manager's dream is to have effective meetings. That they are short, mobilising few people and enabling to take the right decisions or actions that will sustainably improve the performance of his organisation.

So, the manager works on the agenda, insists on good meeting rules (start and finish on time, cut off your phone ...), takes a coach to better manage conflicts, individuals, speaking time ...

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Observation “Day in the Life Of” (DILO) - Analysis method

Observation of a worker operational environment

What is a DILO?

A DILO is the observation of an individual as he performs his normal, everyday job, while the observer makes a written record of each and every activity the worker does. Additionally, the observer records the individual’s quotes, comments and any other data.
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