Operational Excellence maturity

Highlights

Illustration of the "Maturity Matrix" result

Questionnaire short description

• From vision to strategy: what are the strategic elements defined (vision, mission, strategy, strategic objectives), are they based on robust analyses and are they well understood?
• Strategy implementation: how is the strategy communicated and deployed throughout the organisation to ensure full staff buy-in and operational ways of working aligned with the strategy?
• Agile strategy: how is the strategy reviewed and adapted to external events and internal performance?

• From objectives to data: how are objectives and performance indicators defined and used; how are the data needed to build indicators collected?
• Meetings - Decisions - Actions: how are management meetings managed to make the right decisions and actions?
• Visible management: do managers use standard management routines? How is the visual display used in the performance management system?

• Problem solving: how are cause analysis and problem solving techniques defined and used appropriately?
• Continuous improvement: how is continuous improvement implemented and by whom? Is it monitored?
• Transformational improvement: are there more significant improvements that require project and change management approaches? How are they deployed?
• Innovation and sharing: how is innovation and knowledge sharing managed? Are good external practices being sought or adopted?

• Adopted: are the processes defined in the right level of detail and in accordance with practice? Are they being used effectively?
• Standard and adapted: are the processes both standardised and adapted to different situations?
• Methods & tools: are the methods and tools defined, standard or chosen in relation to local needs and the organisation's strategy?

• Structure: is the definition of the organisation's structure (organisation chart) based on factual criteria and is it well communicated?
• Roles and responsibilities: are roles and responsibilities clearly defined, at the right level of detail and well understood by everyone?
• Communication: are bottom-up, top-down and cross-cutting communications well organised and effective?

• Leadership and behaviours: how are the level of Leadership and good behaviours developed?
• People development: how are people skills assessed, anticipated and developed?
• Reward and recognition : Are people recognition and rewards appropriate?
• One team: does everyone feel that the entire organisation is one team? Is diversity well managed? Is health and safety a priority?