Maintenance management practices comprehensive assessment

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Industrial Maintenance
Do you have a world class Maintenance management, from daily work order to preventive plans?
Thorough and comprehensive evaluation based on best practices
Scope: All Industrial Maintenance scope
Industries: Automated or semi-automated production
Specific analysis: Maintenance preventive maturity drivers

Do you have a world class Maintenance management, from daily work order to preventive plans?


Number of best practice evaluations 212
Time to complete 2 - 3 hours
Multi Level analysis  
 
Optional anonymity  
 
Consolidated results  
 
Specific features
  • Integrated Preventive Model
  • Organisation performance actionable drivers
Languages available

English ?

Comprehensive assessment of the Maintenance function within all industries of any size in particular tailored for those that have manufacturing sites with automatised or semi – automatised production lines. The evaluation is based on  maitenance management world class practices providing an in-depth diagnostic of the whole function in the following areas:

  • Strategy and Improvement
  • Preventive Maturity Level
  • Daily Operations (and Management)
  • Planning and priorities
  • Performance Steering
  • Capex management
  • Spare parts and Tools
  • Organisation and people

The assessment provides multi-level analysis on several axis: by individual or consolidated area of best practice, by organisation dimension (geographical location, department, production area, hierarchical level or any other dimension depending on your organisation), by evaluator, by actionable drivers (Wevalgo model), by Corrective - Preventive Maturity

The results are provided in a concise and detailed (if option selected) report with multiple graphs and allowing you to clearly identify areas of improvement as well as perform internal or even external* benchmarks

 


Scope and industries

This service is tailored for all industries that have manufacturing sites with automatized or semi – automatized production lines; this include manufactured products and processed products.

Evaluators have optional configuration parameters that allow to specialise further for set ups that may have/be:

  • Several production plants in the company
  • Should Engineering for new equipment, or large maintenance shutdowns be in scope
  • Some maintenance staff who are integrated into and reporting to the production team(s)
  • Some maintenance staff who are not reporting to production (except if this is at the plant production director) but to an independent maintenance team


Who For

Company Senior manager, Production site Director, Production manager, Maintenance manager or Internal consultants (e.g. continuous improvement team) or external consultant

CEO or COO, wishing to evaluate perception and best practices across their teams.

Highlights

More than 200 maintenance best practices evaluations structured in 8 categories and 40 areas, enabling to identify strengths and improvement opportunities in a detailed and a consolidated view

  • Identification of strengths and improvement opportunities according to a WeValGo organisational model enabling to define improvement actions along consistent drivers (strategy and assets, organisation and governance, Leadership and people, process and rules, effective implementation)
  • Evaluation according to an Integrated Preventative Maturity model, that is not only evaluating the practices directly linked to the Maintenance policy, but all the categories and areas of maintenance
  • Normative questions with precise and auditable criteria (check with evaluated organisation data) enabling objective evaluation
  • Ability to create own organisation dimension (functional, geographical, hierarchical, or even particular organisational entity) enabling to compare evaluations:
    • of the same system (the practices, tools, organisation set up) used by or applied to different people
    • of different systems used in the various organisational areas or units of the evaluated organisation (e.g. different geographical sites)
  • Evaluations can be kept anonymous


How long does it take?

Since it is a very detailed assessment, it takes from 1.5 hour to 3 hours to fill all the questions in a meaningful way. The questionnaire can be recorded and answered in several sessions

Result report

The result report is accessible once the evaluations are completed and contains graphical and text results. There are two options defining the level of analysis details displayed in the report.
Summary analysis: 
  • Answers by question with average performance for scored questions
  • Overall result scoring displayed in a chart
  • Analysis of the results difference between the top level questionnaire categories
  • Comments by evaluator
Detailed analysis:
  • Detailed answers by participant
  • Answers by question with average performance for scored questions
  • Answers by question and by participant with performance by participant for scored questions
  • Heatmap of the results, with category and subcategory performance levels
  • Performance levels by category with breakdown by subcategory
  • Performance levels by category and evaluator
  • Performance levels by category and organisational dimension (custom)
  • Performance levels by Wevalgo performance model
  • Performance levels by custom driver
  • Comments by evaluator


Number of participants

This is the maximum number of participants who can be invited and answer the questionnaire for a specific analysis or survey


Expert review

Service provided

On selection of this option, a Wevalgo expert consultant will provide his own assessment, based on the same questionnaire. He will proceed to the following analysis and activities:

  • Read the answers of the key participants (people whom the service manager invited) – up to 5 by expertise
  • Send the service manager a list of documents to be collected and sent to him by the service manager
  • Contact the service manager and review with him:
    • the context of the assessment
    • the list of participants to identify the ones to interview
    • review the list of documents to provide
  • Read the documents received when all documents requested are received or declared as non-existing
  • Interview up to three of the key participants by web-conference
  • Fill in the questionnaire with his ‘Expert profile’, so that his answers are clearly visible in the results reports and be comparable to the participants answers

All contacts will be done remotely (emails, web-conference, phone…).

To activate the expertise, the service manager will just have to click the ‘Activate expertise’ button that will appear in the questionnaire detailed status dashboard when all participant answers are completed. Wevalgo will receive a notification and the expert will contact the service manager within two work days.


Number of expertise

The standard option is to provide an expertise, on one scope evaluated. There is one scope when all the participants invited answer the questionnaire on the same scope (function, geographical location…). However, when your assessment cover several scopes, for example if you invite participants from different areas of the organisation and you ask them to assess their own area with the questionnaire (and not an area ‘common’ to all participants), then you may want several expertise. Since they are different scopes, there will be an expert assessment (with all activities described above) for each of these scopes in the limit of the number of expert assessment chosen.


About the documents and key participants to interview
  • The documents to be collected are about the scope of the assessment and will show to the expert evidences of the level of maturity of some practices evaluated in the questionnaire.
  • Documents may include process descriptions, actual and recent management dashboards with KPIs, meeting minutes, photos of visual management, job descriptions, personal objectives, training plans…
  • Absence of some documents will be considered as not existing, and will give indications of the level of maturity; therefore it is important to receive all documents requested and existing
  • The participants identified to be interviewed are the ones that are supposed to be the most knowledgeable of the areas assessed. They will have to be informed by the service manager that they will have to be made available for the expert, for up to three hours, and answer to all his questions without restrictions
  • When participants can’t provide some information about a practice, this will be considered as if the level of performance related to the information isn’t achieved

Confidentiality of the information

Wevalgo experts will not disclose any information that will be received through the documents or the interviews to any third parties. For further details, please read our Terms and conditions.



Downloadable results

When chosen, enables to:
  • download the full result file in Excel
  • download chart data in Excel or print chart images
  • dowload results comments or specific requested data


Wevalgo Maintenance management Comprehensive Dive Model


 
Maintenance management Comprehensive Dive Model

A model built on practical experience of world class practices in Maintenance management

As with all Wevalgo off the shelf services, this model is built on the extensive management consulting experience of international Maintenance practices; each of its world class practice has been observed in real conditions.


More than 200 world class practices in a structured model

The model is structured in eight categories and 40 areas, each area includes 3 – 10 detailed best practices; this structure enables to identify strengths and improvement opportunities at different levels, from a high level and holistic view to a detailed view. It covers maintenance scope from basic and corrective maintenance to full preventive maintenance at the strategic, tactical and operational levels as well as dimensions related to People, external resources and purchasing in the following areas:

  • Strategy and Improvement: maintenance strategy (corrective vs preventive, cost vs reliability...), outsourcing strategy, improvement plans
  • Preventive Maturity Level: maintenance policy definition and application, Equipment critical analysis, TPM, Reliability centered maintenance, Predictive and Planned maintenance, Root cause analysis, 
  • Daily Operations (and Management): data management, Standard Operating procedures for corrective and preventive maintenance, 5S, Work order systems and Computerised Management system (cmms)
  • Planning and priorities : daily and weekly and mid-term planning (for corrective and preventive maintenance), Priority management , Planned shutdown
  • Performance Steering: Maintenance objectives, KPIs and dashboard, cost management, decision management meetings,
  • Capex management: New equipment / machine introduction to production, Technical project management, investment process and decision, Design for maintainability
  • Spare parts and Tools: spare parts inventory policy and management, purchasing process, tools management
  • Organisation and people: organisation, roles and responsilibities, internal competencies and contractor management


Normative questions

For each best practice, the question is very precise and the answers choices are almost systematically normed to facilitate the evaluation and mostly to avoid subjectivity

For example, some evaluations use a norm derived from CMMI; for others we have defined specific norms.

According to the practices, evaluation criteria used are, for example:

  • formalisation and detailed level,
  • quality and scope coverage,
  • people ownership and effective usage level,
  • roles and responsibilities clarity.

 

 

Integrated Maintenance Preventive Maturity Model

We have built a model to assessment where is your maintenance in the journey that goes from being organised to be predictive in four stages as described below

Stage

Description of the stage

Organise

The maintenance has defined processes and methodologies and applies mostly a corrective type of maintenance

Plan and coordinate

There is a defined strategy and maintenance policy per type of equipment, with planned Preventative maintenance and with Total productive maintenance principles partially implemented.

Maintenance uses planning tools and conducts some improvement plans including reliability actions

There is a good coordination with other functions

Analyse and prevent

Key Performance indicators are used to steer maintenance organisation.

There is a strong usage of data analysis (equipment performance analysis and failure root cause) to define equipment criticality, condition-based maintenance, reliability programmes

Predict

There is a strong usage of statistical data analysis and mathematical modelling; artificial intelligence starts to be introduced.

 

In most maintenance maturity model, there is an evaluation of how preventative or predictive is the maintenance organisation; but it is in often limited to the maintenance policy area.

The additional value of our model is it is integrated with each maintenance area : each maintenance area is assessed with criteria belonging to this model as pictured below (strategy area example ).

 Integrated Preventive Maturity Model

 

Wevalgo Organisation performance actionable drivers model

wevalgo organisation model 
In the detailed results report each practice is linked to one of the Organisation model dimension so that the improvement drivers are also defined along these dimensions.
That enables to have even clearer and more actionable drivers to facilitate the improvement action plan definition.
The dimensions are:

  • Leadership & People: leadership capabilities, competences, social climate and value,
  • Strategy & assets: organisation strategy, technology, tangible and intangible assets,
  • Organisation: organisational structure, roles and responsibilities,
  • Steering: decision making, actions and performance indicators management,
  • Process: process, operating procedures and rules definition,
  • Tools: decision making tools, process support tools, software applications,
  • Implementation: effective implementation of strategy, organisation, steering, processes and tools,
 

Get instant and full access to reports as soon as evaluations are completed.

Gain multi-level analysis on several axis that can be explored in varied depths and dimensions through a user friendly results menu. A few samples of the results report are shown below

Heat map
Visualise the performance and their drivers at a glance across all categories and sub-categories
results-MA-CDM-1.PNG
Results by organisational dimension
Compare performance across your own, relevant and entirely customisable organisational dimensions. For example by geographical locations, departments, hierarchical levels or any other you see fit. Zoom in to breakdowns by category, subcategory and/or question
results-MA-CDM-2.PNG
Results by evaluator and category
You can see detailed results to better understand the causes of your organisation performance
results-MA-CDM-3.PNG
Wevalgo excellence model Results
Get valuable insight into areas and axes of progress thanks to our embedded Wevalgo model. Other analytical models may be incorporated, see key concepts for more information)
results-MA-CDM-4.png

To see a full example of report result,

We have expert consultants on hand to build their own evaluations, assist you and interpret your results. Select the Expert Review option on the purchase menu.

Key steps

after purchase and activation of the service, the key steps are the following:

  • Customisation of the service to the organisation by the service manager*
    • Service name, title and introduction for the participants invited
    • Selection of participants to the service
    • Definition of dimension to enable analysis by organisation dimension (optional)
    • Selection of anonymity option
  • Sending of an invitation link to the selected participants<
  • Evaluations performed by selected participants, on the Wevalgo web platform<
    • Participants connect to Wevalgo web site thanks to the link sent by the service manager
    • Participants answer on-line
    • The service manager can follow up the answers progress status

* The service manager is the person who purchased the service. 



Recommended participants

For this evaluation we recommend the following participants: 

  • The Production site director
  • The site production and maintenance managers
  • A selection of key production managers or experts, knowledgeable of the maintenance operations, in particular the autonomous maintenance, the work-order process and the common meetings with maintenance
  • In case of several geographical sites, a selection of each site managers, enabling to compare the practices between the different sites.


Technical Requirements

In order to use the services, the technical environment must comply with the requirements below. 

Browser requirements
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  • Firefox: 45 and above
  • Opera: 42 and above
Other
  • desktop or laptop usage, no mobile version
  • javascript enabled
  • Firewall authorising Wevalgo website 

If you choose to use other browsers or settings other than the ones listed here, the site's pages may not display properly, and you may encounter problems that Customer Service may not be able to resolve.

These technical requirements apply to all the participants of the service.