Practical 100 criteria Operational Excellence model

undertaking operational excellence well
Operational Excellence is described on countless websites, but it often remains at the level of general principles. Wevalgo has defined a model that details concrete practices to achieve Operational Excellence.

What is Operational Excellence?

At its core, Operational Excellence is the pitch perfect execution of your business strategy - including the implementation of all systems therein - in a way that allows you to adapt and improve that strategy to keep up with the ever-changing demands of the market you're trying to serve.

To put it another way, you're talking about taking advantage of an opportunity to execute your business strategy more consistently and more reliably than your competitors. At that point, it doesn't matter how many competitors you're facing or how much money they have.

Why try to outspend someone when you can just outperform them instead?

As proven industry leaders in this space, we believe that the Operational Excellence strategy definition and execution are more than just a unilateral thought process that comes down to the operations side of a business.

Operations must also be positioned in a way that provides actionable, insightful information that itself feeds directly back into the strategy definition itself. They're both sides of the same coin, but they feed off and empower one another in a way that allows them to become something far more powerful than either could be on its own. That's why, unlike most definitions of Operational Excellence that focus exclusively on the "execution" of the business strategy, we also include elements like its definition and improvement as well.

Why is Operational Excellence important?

We believe that this is absolutely critical as a staggering 67% of well-formulated strategies still fail due to poor execution, this according to a study published in 2017 in the Harvard Business Review.


Wevalgo Operational Excellence Model

A Practical Model to begin your improvement roadmap

After a great deal of time and consideration, we have developed our own Operational Excellence model to be used as a framework to build a performance improvement roadmap within your organisation - as well as ways to check the progress moving forward. Our model is practical, with 100 unique Operational Excellence criteria that are designed to enable any manager to self assess his own organisation maturity level before deciding for consulting support.

These criteria are based on not only years of observing all best practices but have been defined and implemented through management consulting experience with countless organisations and managers over the same period of time. All of these factors apply across each industry and regardless of company size.

At this point, however, there are a few important things to keep in mind. Specific industry criteria are not included in the model and would be evaluated through custom analysis. Likewise, the initial number of criteria we have collected and experienced - all of which was based purely on best practices - totalled very close to 100. As a result, we added a few more to reach that 100 number to make it easier for more people to perform the self assessment they need at this most pivotal of moments.

A Human Model before all else

We believe that Operational Excellence is nothing if not human. It should not be focused on processes, organisation or performance indicators, even if each of these elements is important.

An organisation can have the best processes and systems in place but it will all be almost useless if the 'organism' is not alive. If everything is not connected and not actually used by the humans in the organisation, Operational Excellence is not just difficult; it is impossible.

For this reason, we like to think of Operational Excellence as a human body: the strategy is its eyes, indicating where to go. The people and the Leadership of the company are the heart, giving energy to the whole body. The management system is the brain and nervous system, making decisions and transmitting information.

The organisation itself is the skeleton, providing a solid and coherent structure; the processes and methods are the arms, doing the necessary work. Finally, improvement and innovation are the legs, enabling progress and advancement.


Wevalgo Operational Excellence Model pillars

1. Strategy

The very first step on the Operational Excellence model is the strategy pillar, as by definition it refers to the execution of everything that comes after. The main criteria of our model focuses on the types of strategy characteristics that facilitate not only its implementation but also the willingness of the people to adhere to it.

This includes the way the vision, mission and strategy are defined and formulated, for example. This also includes the strategy implementation in and of itself and how agile it is within the context of the system.

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2. Process management

Excellent processes are and will always be key building blocks of Operational Excellence. These include but are not limited to things like your processes, procedures, methods, tools and templates.

However, unlike many others, we do NOT believe that Operational Excellence is process-centered. Instead, it must be people-centred to be successful. Yes, all processes must be defined, measured and optimized... but if they're not perfectly adopted by your people, everything will have been for nothing.

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3. Performance management

Next comes the performance management pillar, which consists of cascading the strategy into operational objectives and indicators across the organisation and its processes. This will also involve collecting all the right data and enabling management to make the right decisions and to take the best actions through meetings and routines that are themselves supported by effective dashboards.

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4. Improvement

The improvement and innovation pillar is made up of that which you will need to make sure the organisation actually improves at different points of time in the future. This is directly tied into daily operations problem solving, continuous improvement best practices, a structured improvement plan and more - all coming together to create the right system to both innovate and share knowledge with all involved.

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5. Organisation

As the skeleton of Operational Excellence, the organisation itself is a very structuring and visible element that MUST be defined carefully. In other words, to make it work efficiently, you have to enable it to "come alive." The importance of this, too, is something that cannot be overstated.

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6. Employee engagement

Employee engagement excellence is truly the center of Operational Excellence - it is the metaphorical heart of it all, after all. Leadership will need to define the right operational model, but you can't get to that point without first engaging your workforce. Ultimately, that is the way the employees not only use the model but make it successful in the long-term.

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And now?

Assess your level of Operational Excellence (or your client's if you are a consultant) with Wevalgo's expert assessment tools.

10-minute assessment of Operational Excellence in five stages of maturity
In-depth evaluation "Operational Excellence in 100 criteria"




Excellence in performance management

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Comments 1

Guest - Márcio Matandos on Saturday, 09 October 2021 16:39

Very interesting model.

I really like the way it has been laid out.

Thanks for posting publicly.

Very interesting model. I really like the way it has been laid out. Thanks for posting publicly.
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