This page describes the Process Excellence pillar of our 100-criteria Operational Excellence model. The principle of the Process Excellence pillar is to proactively manage processes so that they become the best possible and achieve excellence. The purpose of this page is to give you the main keys to evaluate your best process management and identify the ways to progress.

The SIPOC (Supplier, Input, Process, Output, Customer) is a widely used type of process mapping in quality management and continuous improvement.

Process mapping is a method used to visualise and understand the stages of a process within an organisation, for example using a flow chart.