The SIPOC (Supplier, Input, Process, Output, Customer) is a widely used type of process mapping in quality management and continuous improvement.
Continuous improvement is a systematic process to making continuous and incremental improvements in all aspects of the business, such as operational processes, product quality, customer satisfaction and employee engagement. The continuous improvement process focuses on identifying and eliminating waste, optimizing workflows and adopting a culture of learning and innovation.
Process mapping is a method used to visualise and understand the stages of a process within an organisation, for example using a flow chart.