Continuous improvement is a systematic process to making continuous and incremental improvements in all aspects of the business, such as operational processes, product quality, customer satisfaction and employee engagement. The continuous improvement process focuses on identifying and eliminating waste, optimizing workflows and adopting a culture of learning and innovation.
Waste reduction (mudas in Japanese) is a central concept in the Lean philosophy which seeks to minimize them while maximizing productivity and increasing customer satisfaction.
1 What is the DMAIC process?
The DMAIC process is a structured continuous improvement process that aims to optimize processes and reduce variations in a business, industrial or transactional process. The acronym DMAIC stands for "Define", "Measure", "Analyze", "Improve" and "Control".The world is affected by Coronavirus and many employees have to stay at home and telework. The online meetings and conferencing business is an unintended beneficiary of Covid-19.
The Ishikawa diagram, also known as the fishbone diagram or cause and effect diagram, is a problem-solving method centered on cause analysis to identify root causes. This technique was developed by Dr. Kaoru Ishikawa, a Japanese quality management expert.
Financiers consider employees as expenses and not investments. Many managers prefer to invest in machines or IT systems rather than people.
But it's a mistake. A financial mistake. A managerial mistake.
Why do a digital maturity diagnosis?
A study conducted by MIT and Capgemini found that companies with the highest level of maturity are 26% more successful than the average company in their industry. They have a 9% higher revenue per employee and a 12% higher valuation than the average.
Digital is a strong lever for competitiveness and performance.
It is therefore important for you to know if your digital maturity is sufficient to give you another competitive advantage and in which areas it needs to be improved.