The concept of Wevalgo diagnostics is characterisation

It is the fundamental tool to

to evaluate and measure the operational practices

of an organisation


Why characterisation to assess excellence?

A Wevalgo diagnostic uses characterisation questionnaires:

  • Questions that assess how each organisational or managerial practice is performed.
  • These questions are standardized to the maximum extent possible, to assess quantitatively and as objectively as possible an element that is intangible by nature (the way a practice is carried out).
  • The numerical results of each question are consolidated to provide global summaries and by group of practices.
  • Additional open-ended questions capture justifications for numerical assessments or contextual information.
  • This characterisation, by combining the quantitative and qualitative, is essential to deeply understand the state of the situation and to allow fruitful dialogues between the leaders or teams of the assessed organisations: it is the basis for improvement towards Excellence.


What results can be obtained?

Properly designed and used, it is a formidable tool for any organisation's improvement manager or external consultant helping their client's organisation to improve.

In an approach of identifying priority levers for improvement and their implementation, it allows in particular:

to accurately identify these levers (through characterisation)

to prioritise within each practice, between practices and between groups of practices (numerical evaluations)

to facilitate the appropriation of the recommendations by the staff (involvement of several representative persons and structured visual aspect).

to compare the results between several teams or organisations.

repeat the assessment periodically to measure progress.

The questionnaires

Use Wevalgo's ready-to-use questionnaires, create or integrate your own questionnaires

Use ours

All ready-to-use questionnaires in the Wevalgo online catalogue are characterisation questionnaires. You benefit from the experience of the expert consultants who designed them.

Build your own

Build your own with our characterization questionnaire creation module. You will be able to enjoy all the benefits of administering your questionnaire through our platform.

Enter your own

If you already have existing questionnaires, you can enter them on our platform with this module. It is extremely flexible and adapts to almost any form of questionnaire.

What is the difference with other methods?

meeting question

What is the difference with 'traditional' interviews or questionnaires?

In any improvement approach, especially in the diagnostic phase, a number of interviews take place, some with a list of prepared questions, which may seem like a characterization questionnaire.

However, it is often more or less structured. With more or less precise questions, even formulated in typographical mode. Or without systematic numerical evaluation.

Finally, this does not offer the same advantages as a characterization questionnaire.


Does it replace other analytical methods?

Many other methods of analysis, including questioning, can be used in an improvement process: 5 whys, root cause analysis workshops, data analysis, observations, process mapping…

Each has its own objectives and merits and the characterization questionnaire is not intended to replace them. It is a complementary tool.

However, as its name indicates, it is the one that will best characterise the levers for improvement and visualise the differences between several organisations or practices and at several levels of detail.

See other key concepts of Wevalgo's diagnostics

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